Effective carrier relationship management is much like the precision dancing of a ballerina. Like a ballerina, we must maintain balance by advocating on behalf of our shippers all while improving the business outcomes for our carrier relations. We knows that without our carriers we would not have services for our customers. Without our customers, we wouldn’t provide value to our carriers. We truly believe our carrier relations are the glue that holds our business model together, and that’s the reason why our first key hire after our founding, was in our carrier relationship management division.
Maintain long-lasting, sustainable relationships with carrier partners to better align our goals, our customers’ goals, and the carriers’ goals in order to continue to give the BEST options for shippers.